OUR TEAM
Robert L. Woolridge
Founder and Principal
Meet the dedicated leaders of RLW Consulting who are committed to the success of your business.
With our combined experience in the hospitality industry, we create a strategy that drives repeat business and your customers likeliness to recommend you to others.
Jennifer Kosche
Sales and Communication
Robert L. Woolridge is a proven Hospitality Business Leader in Talent and Organizational Development. An authentic and agile leader
Robert has been a change agent who delivers operational discipline and organizational resiliency, known for integrating people, process, and technology to accomplish extraordinary goals.
Robert L. Woolridge
Principal
Jennifer Kosche is a dynamic sales and marketing professional with a proven record of leading and motivating both in-office and remote sales teams to exceed revenue goals. An expert in growth strategy through associate training, development and personalized customer engagement, Jennifer is focused on elevating the customer experience. Her own progressive 20-year career in sales and marketing offers a unique perspective in managing the many roles that make up a team.
Jennifer’s objective is to guide industry leaders to manage diverse, multigenerational teams by providing effective tools of communication and resources to identify trends, target new business, grow existing accounts and cultivate loyal customer relationships. Her ability to analyze complex data, execute effective sales strategies to grow revenue and market share result in immediate achievements and long-term solutions.
Junior Lacayo
Operational Effectiveness
Junior manages innovative business process improvements resulting in measurable financial and customer loyalty gains by applying the Six Sigma methodology to the total hotel operation. Skilled in the tools used to set and accomplish specific goals for a project, he leads project teams by mobilizing its members and others within the organization to accomplish the aggressive goals specified in its Project Charter.
He is well-versed in handling multiple projects and their related resources, collaborating with team members to overcome barriers, and coaches them the process of setting and accomplishing goals for any project.
Junior Serves as the Sustainability Specialist during our projects and will be the subject matter expert to further improve your business results.
Lauren Patrick
Creative Director, CW Laurel Creative
Marketing & Brand Strategy
Lauren is a luxury-lifestyle marketing professional known for skilled and intelligent strategy, with over 10 years of experience in marketing management focusing on developing strategies that align Global brand initiatives for local impact to drive revenue and create sustainable brand loyalty.
Her professional career includes senior level management roles at Marriott International, Hard Rock Hotels and Creative Director of CW Laurel Creative, providing a variety of
creative services for small businesses with
a need for attainable marketing solutions.
Lauren's core competencies are expressed through relevant and approachable design and future-forward concepts that pair with smart and influential
social-digital content.
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Jennifer Phillips Dawood
Marketing
Jennifer Phillips Dawood is an accomplished and agile sales and marketing executive. With 20 years of experience in identifying, and analyzing market opportunities in a variety of organizational structures and corporate development stages.
Jennifer has been creative in using multi and cross-disciplinary approaches to deliver innovative solutions. She is a proven leader with outstanding relationship building skills, strong communication abilities, results -generating execution, and business trend identification.
Gabrielle Woolridge
Social Media
Gabrielle Woolridge is a
Business Administration major at Georgia State University with a creative passion for content creation and customer engagement. Her understanding and expert use of all major social media platforms and enhancement applications allows
RLW Consulting to experience robust digital presence and positions us for maximum exposure.
Audra Herron
CEO, Herron Resources
Talent Resources
Audra Herron is a passionate and experienced Human Resources Strategist who understands that the true value of any company, big or small, is the people who drive its mission forward. With over 15 years of human resources experience, Audra’s focus is now on bringing her corporate experience to business owners of small to mid-sized private enterprises.
Before founding Herron Resources, Audra’s human resources journey began as a college student when she landed a part-time job as an HR Assistant for the Hilton brand hotel chain, The DoubleTree Tallahassee. It was there that she learned that HR is so much more than a back of the house, paperwork driven part of a business. She realized that brands shine from the inside out and that a company’s people are a big part of that.